+41 765 24 8250 info@gdsit.net

CUSTOMER EXPERIENCE

Improve your end-client experience with GDSIT seamless multilingual customer support.

We speak Swiss, German, English, Polish, and Hungarian (more on request).

No more unreplied emails, or open tickets. We have over 15 years of total experience serving clients in Europe!  

To serve your business best, we build a dedicated team that will match your company culture and fit your ways of working.

GDS multilanguage customer experience agents cover email, tickets, phone, and designed solutions to provide your end-customers finest service. 

Our services are designed to help you create a loyal customer base that will keep coming back for more. Don’t miss out on the opportunity to provide an exceptional customer experience and stand out from the competition. 

HOW WE OPERATE

»  Know-how Transfer

Starting with custom-built onboarding training and knowledge base, we take time to understand your specific business needs. Within a max. of 5 weeks, we are ready to take over services and go live.

 

» Creating tailored Customer Experience (CX) performance measures

Together with you, we identify relevant Key Performance Indicators (KPIs) in the context of the customer path and customer experience. We provide an industry-standard Service-Level Agreement to meet your needs and expectations.

 

» Comply with your digital performance

We make sure that your digital performance is consistent at every stage of contact with your customers. Whether it’s your website, social media or mobile app, we make sure that your customers receive the same quality of service.

 

» Support you with the best tools & partners

The key to establishing a successful customer experience is choosing the right technologies and people to work with. Collaboratively, we identify and select the most appropriate tools and partners to support your brand objectives.

At GDS we recommend our partner – Help Scout from Boston (MA) providing software to advance your customer communication management.

 

» Backup to help you reach business goals

We are well aware that customer experience is not just about technology or design, but more importantly about creating the right backup for your company’s team to reach your business goals.

 

Customer Experience by GDS

REFERENCES

ESTABLISHED CONSULTANCY COMPANY FROM MUNICH

GDS CLIENT

The company provides all relevant services for the Amazon sales channel; helps from strategy definition to operational implementation; takes from its multi-layered Amazon expertise and its own software solutions.

CHALLENGE

» Business Development

» Advance end-customer digital experience

» Sales growth

» Support in project development

GDS SOLUTION

» Assisting with projects and introducing a new client to the Amazon market.

» Comprehensive product launch on platform: providing product descriptions, images, videos, translation

» Development of product presentation pages – A+ content, brand story.

CLIENT BUSINESS BENEFITS

»  Increased customer satisfaction

» On-time delivery of the service to the end customer

» Continuous development followed by meeting required KPI’s

WATER FILTER DISTRIBUTOR FROM BERLIN

GDS CLIENT

Water filter distributor headquartered in Berlin. The company focuses on providing first-class customer support in selecting the most suitable product from a wide range of available models. The company operates through many distribution points, including e-commerce platforms (ex. eBay) and ships its products to end customers in the EU and beyond.

CHALLENGE

» Large number of customer queries (product queries, complaints etc.)

» Advising end customer on selecting the right product

» Improving eBay feedback range

» Solving shipping and order issues

GDS SOLUTION

»Providing a standardized process

» Processing extended number of customer enquiries on multiple platforms at the same time

» Introducing changes that ensure faster customer service and customer satisfaction

» Service-level-agreement-based delivery model

CLIENT BUSINESS BENEFITS

»  Increased customer satisfaction

»  Customer support in end-to-end process

» Reduction of the client’s workload so they can focus on developing in-house tasks

» Improved feedback range on eBay

 

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